Fiscal Year 2020
Chattanooga Public Library

Annual Report

Fiscal Year 2020
Chattanooga Public Library

Annual Report

Fiscal Year 2020
Chattanooga Public Library

Annual Report

Corinne Hill

Executive Director

I’m proud to introduce the Chattanooga Public Library’s first Annual Report for Fiscal Year 2020 (July 2019 – June 2020). This report shows the growth and innovation of not only our spaces but also our community. Our programs and services expand when Chattanooga’s needs expand. And we are thriving together! 

Before we started FY’20, we did an in-depth look into the Library to learn where we should make improvements. Results from that study showed a need to make accessibility upgrades to our buildings, promote digital equity, and develop more programs that better serve the needs of our community. These recommendations will be implemented in the next few years to improve service to everyone in Chattanooga.

As you scroll through our report, I hope you see the impact the Chattanooga Public Library has on our community. From providing early literacy skills through classes like Baby Bounce, Toddler Time, and Preschool Storytime to being an inclusive and creative space for minds and makers in our Studio and 4th Floor Makerspace, the Library is a place for everyone to grow.

Corinne Hill

Executive Director

I’m proud to introduce the Chattanooga Public Library’s first Annual Report for Fiscal Year 2020 (July 2019 – June 2020). This report shows the growth and innovation of not only our spaces but also our community. Our programs and services expand when Chattanooga’s needs expand. And we are thriving together! 

Before we started FY’20, we did an in-depth look into the Library to learn where we should make improvements. Results from that study showed a need to make accessibility upgrades to our buildings, promote digital equity, and develop more programs that better serve the needs of our community. These recommendations will be implemented in the next few years to improve service to everyone in Chattanooga.

As you scroll through our report, I hope you see the impact the Chattanooga Public Library has on our community. From providing early literacy skills through classes like Baby Bounce, Toddler Time, and Preschool Storytime to being an inclusive and creative space for minds and makers in our Studio and 4th Floor Makerspace, the Library is a place for everyone to grow.

Mission

To be the community’s catalyst for lifelong learning.

Vision

An inspired, connected, and engaged Chattanooga.

Values

Accessibility, Inclusivity, and Diversity

Communication Building

Education and Intellectual Freedom

Enhancement of the Quality of Life

Innovation and Responsiveness

Programs with a Purpose

Mission

To be the community’s catalyst for lifelong learning.

Vision

An inspired, connected, and engaged Chattanooga.

Values

Accessibility, Inclusivity, and Diversity

Communication Building

Education and Intellectual Freedom

Enhancement of the Quality of Life

Innovation and Responsiveness

Programs with a Purpose

Our Library Branches

5 Locations

Our Library Branches

5 Locations

Downtown Library

1001 Broad Street

Downtown Library

1001 Broad Street

Northgate Library

278 Northgate Mall Drive

Northgate Library

278 Northgate Mall Drive

Eastgate Library

5705 Marlin Road

Eastgate Library

5705 Marlin Road

South Chattanooga Library

925 West 39th Street

South Chattanooga Library

925 West 39th Street

Avondale Library

1305 Dodson Avenue

Avondale Library

1305 Dodson Avenue

Our Numbers

Check out how we did this year compared to last fiscal year. Please note: The Library closed all branch locations from March 14 – June 30, 2020 to reduce the spread of COVID-19. During this time, only online programs and check-outs occurred, decreasing the number of physical materials circulated and in-person services and programming events.

Our Numbers

Check out how we did this year compared to last fiscal year. Please note: The Library closed all branch locations from March 14 – June 30, 2020 to reduce the spread of COVID-19. During this time, only online programs and check-outs occurred, decreasing the number of physical materials circulated and in-person services and programming events.

Our Collections

Our collections contain all physical and digital materials available for checkout, including books, DVDs, tools, audiobooks, ebooks, and streaming entertainment. The COVID-19 closure decreased our physical circulations but increased our digital circulations.

FY19

Physical Materials Owned

217,190

Physical Materials Circulated

1,000,107

Digital Materials Owned

 556,231

Digital Materials Circulated

136,214

Total Materials Owned

773,421

Total Materials Circulated

1,136,321

FY20

Physical Materials Owned

209,615

Physical Materials Circulated

782,815

Digital Materials Owned

562,465

Digital Materials Circulated

176,438

Total Materials Owned

772,080

Total Materials Circulated

959,253

Our Community

Our community is you, our borrowers, our students, and our volunteers. This year, the number of borrowers increased significantly, while the number of volunteers decreased while our branches were closed to the public due to COVID-19.

FY19

Borrowers

90,005

Adult Borrowers

52,142

Juvenile Borrowers

37,863

HCDE Students with Cards

35,782

HCDE Circulations

121,012

# of Volunteer Hours

3,944

FY20

Borrowers

95,115

Adult Borrowers

57,086

Juvenile Borrowers

38,029

HCDE Students with Cards

35,416

HCDE Circulations

86,781

# of Volunteer Hours

1,571

Our Services

We were unable to offer in-person services or event spaces during our closure for COVID-19, but we did participate in more outreach activities this year with schools, nonprofits, and government organizations.

FY19

Notarizations

1,571

Passport Applications

2,729

Public Computer Sessions

 95,159

Public Computer Minutes Used

4,917,696

Web Users

476,817

Web Sessions

811,564

Meetings/Events Hosted

260

Outreach Events

109

Visitors - Eastgate

94,548

Visitors - Downtown

208,190

Visitors - Northgate

99,803

Visitors - South

31,329

Visitors - Avondale

0

Visitors - Total

440,912

FY20

Notarizations

1,046

Passport Applications

155

Public Computer Sessions

70,210

Public Computer Minutes Used

3,687,180

Web Users

372,306

Web Sessions

664,220

Meetings/Events Hosted

199

Outreach Events

134

Visitors - Eastgate

64,267

Visitors - Downtown

145,125

Visitors - Northgate

69,747

Visitors - South

26,713

Visitors - Avondale

16,783

Visitors - Total

322,635

Our Programs

Our programming events support Hamilton County Schools’ curriculum and promote literacy, technology, science, lifeskills, art, music, and inclusivity. The COVID-19 closure did reduce the number of in-person programs, but our digital programs reached new, bigger audiences.

FY19

Total Events

3,144

Total Attendees

64,739

Digital Events

0

Digital Attendees

0

Child (0-4) Events

1,876

Child Attendees

43,562

Tween & Teen Events

292

Tween & Teen Attendees

4,296

Adult Events

707

Adult Attendees

9,358

All Ages Events

269

All Ages Attendees

7,523

FY20

Total Events

2,816

Total Attendees

56,925

Digital Events

324

Digital Attendees

16,147

Child (0-4) Events

1,521

Child Attendees

33,577

Tween & Teen Events

373

Tween & Teen Attendees

6,276

Adult Events

658

Adult Attendees

7,248

All Ages Events

264

All Ages Attendees

9,824

Our Collections

Our collections contain all physical and digital materials available for checkout, including books, DVDs, tools, audiobooks, ebooks, and streaming entertainment. The COVID-19 closure decreased our physical circulations but increased our digital circulations.

Physical Materials Owned

FY19: 217,190

FY20: 209,615

Physical Materials Circulated

FY19: 1,000,107

FY20: 782,815

Digital Materials Owned

FY19: 556,231

FY20: 562,465

Digital Materials Circulated

FY19: 136,214

FY20: 176,438

Total Materials Owned

FY19: 773,421

FY20: 772,080

Total Materials Circulated

FY19: 1,136,321

FY20: 959,253

Our Community

Our community is you, our borrowers, our students, and our volunteers. This year, the number of borrowers increased significantly, while the number of volunteers decreased while our branches were closed to the public due to COVID-19.

Borrowers

FY19: 90,005

FY20: 95,115

Adult Borrowers

FY19: 52,142

FY20: 57,086

Juvenile Borrowers

FY19: 37,863

FY20: 38,029

HCDE Students with Cards

FY19: 35,782

FY20: 35,416

HCDE Circulations

FY19: 121,012

FY20: 86,781

# of Volunteer Hours

FY19: 3,944

FY20: 1,571

Our Services

We were unable to offer in-person services or event spaces during our closure for COVID-19, but we did participate in more outreach activities this year with schools, nonprofits, and government organizations.

Notarizations

FY19: 1,571

FY20: 1,046

Passport Applications

FY19: 2,729

FY20: 155

Public Computer Sessions

FY19: 95,159

FY20: 70,210

Public Computer Minutes Used

FY19: 4,917,696

FY20: 3,687,180

Web Users

FY19: 476,817

FY20: 372,306

Web Sessions

FY19: 811,564

FY20: 664,220

Meetings/Events Hosted

FY19: 260

FY20: 199

Outreach Events

FY19: 109

FY20: 134

Visitors - Eastgate

FY19: 94,548

FY20: 64,267

Visitors - Downtown

FY19: 208,190

FY20: 145,125

Visitors - Northgate

FY19: 99,803

FY20: 69,747

Visitors - South

FY19: 31,329

FY20: 26,713

Visitors - Avondale

FY19: 0

FY20: 16,783

Visitors - Total

FY19: 440,912

FY20: 322,635

Our Programs

Our programming events support Hamilton County Schools’ curriculum and promote literacy, technology, science, lifeskills, art, music, and inclusivity. The COVID-19 closure did reduce the number of in-person programs, but our digital programs reached new, bigger audiences.

Total Events

FY19: 3,144

FY20: 2,816

Total Attendees

FY19: 64,739

FY20: 56,925

Digital Events

FY19: 0

FY20: 324

Digital Attendees

FY19: 0

FY20: 16,147

Child (0-4) Events

FY19: 1,876

FY20: 1,521

Child Attendees

FY19: 43,562

FY20: 33,577

Tween & Teen Events

FY19: 292

FY20: 373

Tween & Teen Attendees

FY19: 4,296

FY20: 6,276

Adult Events

FY19: 707

FY20: 658

Adult Attendees

FY19: 9,358

FY20: 7,248

All Ages Events

FY19: 269

FY20: 264

All Ages Attendees

FY19: 7,523

FY20: 9,824

Spotlight: Facility Upgrades

Our upgrade journey started way back in 2012 with the appointment of Corinne Hill as Executive Director and the election of Mayor Andy Berke. First step, the Main Branch Downtown got a facelift with power-washing, landscaping, and fountain repair.

Photo by Brent Moore

Before

After

In 2013, the Library converted the 12,000 ft² 4th Floor from a storage area into a 21st century Makerspace.

From 2015 – 2018, the Library made environmental upgrades with asbestos removal and new LED lighting infrastructure.

During FY’20, the Library completed Phase 1 of its HVAC replacement project at the Main Branch Downtown, starting with a new roof.

In September 2019, the Library upgraded staff and public-access computers thanks to TN Secretary of State Tre Hargett, who presented us with a $20,000 technology grant that was nearly double the previous year’s funding.

Spotlight: Facility Upgrades

Our upgrade journey started way back in 2012 with the appointment of Corinne Hill as Executive Director and the election of Mayor Andy Berke. First step, the Main Branch Downtown got a facelift with power-washing, landscaping, and fountain repair.

Photo by Brent Moore

Before

After

In 2013, the Library converted the 12,000 ft² 4th Floor from a storage area into a 21st century Makerspace.

From 2015 – 2018, the Library made environmental upgrades with asbestos removal and new LED lighting infrastructure.

During FY’20, the Library completed Phase 1 of its HVAC replacement project at the Main Branch Downtown, starting with a new roof.

In September 2019, the Library upgraded staff and public-access computers thanks to TN Secretary of State Tre Hargett, who presented us with a $20,000 technology grant that was nearly double the previous year’s funding.

Spotlight: State Grant

In late June 2019, Tennessee Secretary of State Tre Hargett and our local state representatives presented the Library with a $100,000 grant.

5,113 new physical books were purchased to replace old copies and fill in gaps where our collections were weak. 

451 audio and e-books were purchased to build up a nice foundation in our digital collection, which we had not been able to afford before the grant. Without this funding, we would not have had the materials in place to serve our community in a digital environment when COVID-19 forced us to close our branches.

Spotlight: State Grant

In late June 2019, Tennessee Secretary of State Tre Hargett and our local state representatives presented the Library with a $100,000 grant.

5,113 new physical books were purchased to replace old copies and fill in gaps where our collections were weak. 

451 audio and e-books were purchased to build up a nice foundation in our digital collection, which we had not been able to afford before the grant. Without this funding, we would not have had the materials in place to serve our community in a digital environment when COVID-19 forced us to close our branches.

Spotlight: Silk & Shades

The Library launched its first artist-in-residence program in 2019 with funding from Lyndhurst Foundation.

Artist Claire Vassort hosted free silk painting art classes for adults and children, and over 200 people attended the demonstrations and classes from April – July 2019.

Silk & Shades Public Art Installation

The 1st Floor installation opened October 2019 with a reception for the public, and will remain up until Summer 2021.

Spotlight: Silk & Shades

The Library launched its first artist-in-residence program in 2019 with funding from Lyndhurst Foundation.

Artist Claire Vassort hosted free silk painting art classes for adults and children, and over 200 people attended the demonstrations and classes from April – July 2019.

Silk & Shades Public Art Installation

The 1st Floor installation opened October 2019 with a reception for the public, and will remain up until Summer 2021.

Spotlight: Avondale Branch

The new location opened in November 2019 in the new Avondale Youth & Family Development Center.

It features a computer lab, 3D printer, vinyl cutter, children’s area, classroom spaces, and 2,000 books.

We serve the local senior population with free coffee and daily newspapers and magazines.

This location’s staff include a bilingual speaker and notaries.

Spotlight: Avondale Branch

The new location opened in November 2019 in the new Avondale Youth & Family Development Center.

It features a computer lab, 3D printer, vinyl cutter, children’s area, classroom spaces, and 2,000 books.

We serve the local senior population with free coffee and daily newspapers and magazines.

This location’s staff include a bilingual speaker and notaries.

Spotlight: Pandemic Response

The Library closed to the public in March 2020 to slow the spread of COVID-19. Staff delivered Library services virtually from home, with a new online card process, email and phone communication, and online programming.

We suspended fines and extended due dates and non-resident card memberships for 4 months, and we started Curbside Pickup Service at all locations in June 2020.

Staff used sewing lab equipment and 3D printers to create over 800 fabric masks and 40 face shield parts for area hospitals, the Mayor’s office, The Kidney Center, Hospice of Chattanooga, Patton Towers, The Bethlehem Center, and Library staff.

49,496 digital items circulated through hoopla, RBDigital, and OverDrive while physical materials checkout was unavailable from March 14 – June 12, 2020.

We offered 324 video and virtual meet-up programs from March 20 – June 30, 2020 and launched a virtual Make. Play. Read. Learn. summer learning program for children, tweens/teens, and adults.

Celebrity bedtime story videos helped the Library reach a larger audience. The first Leslie Jordan video reached over 500,000 people with national media attention.

Spotlight: Pandemic Response

The Library closed to the public in March 2020 to slow the spread of COVID-19. Staff delivered Library services virtually from home, with a new online card process, email and phone communication, and online programming.

We suspended fines and extended due dates and non-resident card memberships for 4 months, and we started Curbside Pickup Service at all locations in June 2020.

Staff used sewing lab equipment and 3D printers to create over 800 fabric masks and 40 face shield parts for area hospitals, the Mayor’s office, The Kidney Center, Hospice of Chattanooga, Patton Towers, The Bethlehem Center, and Library staff.

49,496 digital items circulated through hoopla, RBDigital, and OverDrive while physical materials checkout was unavailable from March 14 – June 12, 2020.

We offered 324 video and virtual meet-up programs from March 20 – June 30, 2020 and launched a virtual Make. Play. Read. Learn. summer learning program for children, tweens/teens, and adults.

Celebrity bedtime story videos helped the Library reach a larger audience. The first Leslie Jordan video reached over 500,000 people with national media attention.

Spotlight: Friends of the Library

The Friends of the Chattanooga Public Library (FOL) raised a total of $21,401 from 8 book sales during the 2019 calendar year, including $1,382 at its annual meeting and rare book sale in November 2019.

SkyLib, FOL’s bookstore located within the Chattanooga Metropolitan Airport, generated $8,150 in 2019.

FOL also accepted a total of $61,332 in grant funds for the Library.

For 2020-2021, FOL’s strategic plans include rebranding with a new logo, seeking out new publicity opportunities, identifying new community partnerships, promoting diversity in its membership, increasing online sales, and utilizing new donor software.

Want to be a Friend of the Library? Visit their website to become a member, make a donation, and find out about upcoming events.

Spotlight: Friends of the Library

The Friends of the Chattanooga Public Library (FOL) raised a total of $21,401 from 8 book sales during the 2019 calendar year, including $1,382 at its annual meeting and rare book sale in November 2019.

SkyLib, FOL’s bookstore located within the Chattanooga Metropolitan Airport, generated $8,150 in 2019.

FOL also accepted a total of $61,332 in grant funds for the Library.

For 2020-2021, FOL’s strategic plans include rebranding with a new logo, seeking out new publicity opportunities, identifying new community partnerships, promoting diversity in its membership, increasing online sales, and utilizing new donor software.

Want to be a Friend of the Library? Visit their website to become a member, make a donation, and find out about upcoming events.

Spotlight: Development director

Michael Watson joined us in February 2020 as the Library’s first Development Director.

A veteran fundraiser who has worked with numerous nonprofits and philanthropists, Michael has extensive experience to fill this new role. 

He provides guidance to FOL, builds new partnerships for the Library, seeks out necessary funding, and plays an integral role in the upcoming Americans and the Holocaust exhibition.

Spotlight: Development director

Michael Watson joined us in February 2020 as the Library’s first Development Director.

A veteran fundraiser who has worked with numerous nonprofits and philanthropists, Michael has extensive experience to fill this new role. 

He provides guidance to FOL, builds new partnerships for the Library, seeks out necessary funding, and plays an integral role in the upcoming Americans and the Holocaust exhibition.

Looking Forward: Here We Grow

The Library will launch a Marketing Campaign in FY’21 to grow community awareness about Library services.

Local TV advertising will feature a commercial produced by Humanaut with library resources.

Billboards and print advertising will feature photos and testimonials of real Library patrons produced by the Library’s PR team.

Looking Forward: Here We Grow

The Library will launch a Marketing Campaign in FY’21 to grow community awareness about Library services.

Local TV advertising will feature a commercial produced by Humanaut with library resources.

Billboards and print advertising will feature photos and testimonials of real Library patrons produced by the Library’s PR team.

Looking Forward: Americans and the Holocaust

A travelling exhibit sponsored by United States Holocaust Memorial Museum and the American Library Association will run at the Main Library downtown from January 4, 2021 – February 10, 2021.

The Chattanooga Public Library was chosen to be one of 50 host libraries out of 250 applicants.

There will be a VIP fundraising event hosted by Friends of the Library.

The Library will also offer 4 education programs for a variety of ages.

Looking Forward: Americans and the Holocaust

A travelling exhibit sponsored by United States Holocaust Memorial Museum and the American Library Association will run at the Main Library downtown from January 4, 2021 – February 10, 2021.

The Chattanooga Public Library was chosen to be one of 50 host libraries out of 250 applicants.

There will be a VIP fundraising event hosted by Friends of the Library.

The Library will also offer 4 education programs for a variety of ages.

Looking Forward: Facility Upgrades

HVAC Phase II is on track to be completed in October 2020.

The roof above the Library’s 2nd Floor Children’s Department will also be completed during Phase II.

Fundraising will take place during FY’20 to upgrade the 3rd Floor patio into a venue.

Technology infrastructure will be upgraded with new routers and switches during FY’21. 

Accessibility upgrades will begin during FY’21 with the addition of automatic sliding doors added to the 10th Street exit of the Main Library and ADA-compliant bathrooms.

Looking Forward: Facility Upgrades

HVAC Phase II is on track to be completed in October 2020.

The roof above the Library’s 2nd Floor Children’s Department will also be completed during Phase II.

Fundraising will take place during FY’20 to upgrade the 3rd Floor patio into a venue.

Technology infrastructure will be upgraded with new routers and switches during FY’21. 

Accessibility upgrades will begin during FY’21 with the addition of automatic sliding doors added to the 10th Street exit of the Main Library and ADA-compliant bathrooms.

Board of Directors

Susan Robinson

Board Chair

Erik Broeren

Board Member

Jess Friedowitz

Board Member

Kim Gavin

Board Member

Sarah Hope

Board Member

Tom Griscom

Board Member

Theresa Liedtka

Board Member

Karen McMahon

Board Member

Sara McManus

Board Member

William Sundquist

Board Member

Daniel Walker

Board Member

Board of Directors

City & State Support

We couldn’t operate without the City of Chattanooga, who provides 99% of our funding, nor the grants we receive from the State of Tennessee. Thank you to our local and state representatives for fostering our innovation and giving us the tools to serve our community, even during a pandemic.

Seal_of_Chattanooga,_Tennessee

Chattanooga Mayor Andy Berke

Chattanooga City Council Member Chip Henderson

Chattanooga City Council Member Jerry Mitchell

Chattanooga City Council Member Ken Smith

Chattanooga City Council Member Darrin Ledford

Chattanooga City Council Member Russell Gilbert

Chattanooga City Council Member Carol Bertz

Chattanooga City Council Member Erskine Oglesby, Jr.

Chattanooga City Council Member Anthony Byrd

Chattanooga City Council Member Demetrus Coonrod

102-1024431_tennessee-png-vector-tennessee-tri-star

Tennessee Secretary of State Tre Hargett

Senator Bo Watson

Senator Todd Gardenhire

Representative Yusuf Hakeem

Representative Robin Smith

Representative Mike Carter

Representative Patsy Hazlewood

Representative Esther Helton

City & State Support

We couldn’t operate without the City of Chattanooga, who provides 99% of our funding, nor the grants we receive from the State of Tennessee. Thank you to our local and state representatives for fostering our innovation and giving us the tools to serve our community, even during a pandemic.

Seal_of_Chattanooga,_Tennessee

Chattanooga Mayor Andy Berke

Chattanooga City Council Member Chip Henderson

Chattanooga City Council Member Jerry Mitchell

Chattanooga City Council Member Ken Smith

Chattanooga City Council Member Darrin Ledford

Chattanooga City Council Member Russell Gilbert

Chattanooga City Council Member Carol Bertz

Chattanooga City Council Member Erskine Oglesby, Jr.

Chattanooga City Council Member Anthony Byrd

Chattanooga City Council Member Demetrus Coonrod

102-1024431_tennessee-png-vector-tennessee-tri-star

Tennessee Secretary of State Tre Hargett

Senator Bo Watson

Senator Todd Gardenhire

Representative Yusuf Hakeem

Representative Robin Smith

Representative Mike Carter

Representative Patsy Hazlewood

Representative Esther Helton

Community Partners

Thank you to all our community partners for sharing our vision of an inspired, connected, and engaged Chattanooga. We look forward to growing with you in 2021 and beyond!

Community Partners

Thank you to all our community partners for sharing our vision of an inspired, connected, and engaged Chattanooga. We look forward to growing with you in 2021 and beyond!

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