Curbside Concierge Services Contactless and Convenient

by Lee Everett, Library Specialist – December, 2020

We’ve all had to adjust to the pandemic, while trying to continue doing the normal things. To continue getting books to you, our patrons, we have added “Curbside Concierge Services.”  

If you’re not familiar with curbside service or pickup, it’s simple. You look for the book, magazine, DVD or audiobook you want through our website. Once you find what you want, place a hold on that item. We will fill your order, and when it’s ready for pickup you will be notified by email or text. 

Then, go to the branch you selected for pickup, park in the designated area and call the number on display next to the green tent. Give the librarian who answers your library card number, name and description of your car. If you walked or biked to the library, please call and wait at the tent. Staff will bring out your order.  If in a car, show your library card or ID through your rolled up window. Pop open your trunk, and we will place the items inside. You’re good to go. When you are finished with your items, return them through any of our library book drops.

If your call for pickup isn’t answered right away, please be patient. We know you can’t see that we’re working hard for you, but we are. In between deliveries, we constantly disinfect our workspaces to make sure all of us are safe from the spread of the Covid-19 virus. Safety comes first. 

Another safety precaution we are taking is quarantining all returned items for 4 days, though it can be up to 7 days if the item is returned before the weekend. During this time, you may get a notification that your items are overdue, but don’t worry. When your materials are out of quarantine, we check them in and back-date your return to reflect when it was dropped off. 

While these safety steps may add staff time to the delivery of service,  we are glad to do it. We miss our patrons and feel it’s an honor to serve you, especially during this pandemic.

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