COVID-19 Updates, FAQ & At-Home Resources
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Public Computer Access
Starting July 27
Following the City of Chattanooga’s new guidelines, we are suspending public computer access until further notice to help slow the spread of COVID-19.
Curbside pickup is still available to checkout items.
Starting June 18
You can now request new items to be placed on hold for pickup! Visit our catalog to find the item(s) you want, and reserve them by clicking the “Hold Request” button. Pickup is available at the branches listed below from 9 am – 5:45 pm.
Starting June 29
You can now pick up items from the Tool Library and Seed Exchange!
For tools, check out our Tool Library Inventory and either call 423-643-7740 or drive up to our Downtown curbside pickup area and call the number on the sign. You can check out up to 3 tools at a time! Although you cannot reserve tools, you can call to find out what is currently available. If it is your first time checking out tools, you will need to first fill out our Liability Waiver and Tool Use Policy. To save time, print and fill these out before you head down. If you don’t have the ability to print, we’ll have forms for you.
For seeds, we now have featured seed packets every week that are free to pick up! Simply ask about our featured seeds when you pull up and call for curbside service.
How to Pick Up Holds
- When you get notified that your items are ready for pickup, grab your library card, and head on over to your branch!
- Follow the signs out front to the designated curbside pickup area.
- Park and call the number listed below for your location. Please be prepared to provide a description of your vehicle and any special needs you may have. If you do not have a cell phone, please call your pickup location before you leave home, and our staff will schedule a time for you.
- South Chattanooga
This branch will remain closed until the Avondale YFD center reopens. Please direct your calls and book returns to one of our other branches.
- When staff approach your vehicle, please press your library card or photo ID against your window so we can verify your identity, and then pop your trunk. Staff will place your holds in your trunk and close it for you. If you don’t have a trunk, we can place it in your backseat.
- Please do not hand items to library staff to be returned. Any items you wish to return must be placed in the library book drop so that they can be quarantined before being placed back in circulation.
- If you are walking or biking to pick up your holds, we will have them ready on an outdoor table for pickup. If other patrons are waiting, we ask that you wait in line, at least six feet apart from others. Our staff will check your library card or ID and leave your holds on the table for you to collect them.
We appreciate everyone’s patience during this unique time and are thrilled to take the first step in opening up with curbside pickup. For future openings – including notary services, passports and browsing our stacks – we ask that you stay tuned for updates!
Don’t forget that we have a wide variety of online resources, including audiobooks, ebooks, music, movies, live tutoring, homework help and online classes. Also, visit our events page for online programs and Make. Play. Read. Learn!
For city-related updates and to sign-up for text message updates regarding COVID-19, please visit the City’s Connect page.
Frequently Asked Questions
» When will the library reopen?
As of June 18, we are now open with curbside pickup! Beginning July 6, we will also be open for limited public computer access. Other library services are still on hold, but please check back for updates. We are following the directives from Mayor Berke’s office, which is closely monitoring the COVID-19 situation.
» I received a hold notification. How do I pick it up?
By using our new curbside pickup service! Please see instructions above.
» How do I place a hold online?
If you haven’t used our online catalog before, watch this short tutorial that will show you how to search for and place holds on items. Click here to watch.
» What should I do with the books I currently have?
Return them! All book drops are open, so when you’re finished with your items, please return them to our book drops so that items can be quarantined before being placed back into circulation.
» I returned my items but they haven’t been cleared from my account. Why is there a delay?
All items returned in the Library’s book drops are quarantined for 3 days to ensure they are safe for staff to handle. Once the quarantine period passes, we check in the items and adjust the date to reflect when your items were placed in the book drop. No fines will accrue while items are quarantined.
» My library card is about to expire so I won’t be able to checkout e-materials. What should I do?
Please click on the “Renew your Card” link in the top right corner on our webpage.
» Do I need to sanitize my items before returning them to the book drops?
No need! When we receive your items, they will be set aside and left untouched for 3 days. Research and testing have proven that the virus is undetectable on surfaces after one day and on paper inside books after 3 days. Please do not use disinfectant on your items or other methods. Microwaving items will destroy them.
» Will I owe overdue fines?
Fines were suspended through June 30, 2020. After June 30, please return your checked out items by their due date via our library book drops. Tools need to be dropped off at curbside pickup tables.
» How can I get information about the library operations?
Please visit our website at chattlibrary.org. We will update it as we know more!
» I have fines on my account, so I cannot use my card.
Fines can be paid online. Please click on the “Pay Fines” link in the top right corner on our webpage.
» I don’t have a card at all. How can I get a new library card?
Please click on the “Get a Library Card” link in the top right corner on our webpage. After completing the online application, email copies of your identification (driver’s license, state identification etc.) to firstname.lastname@example.org. If the address on the identification is incorrect, please include in your email something showing your name with the correct address such as a utility bill, a lease agreement, or a tax bill. If you are a non-resident, the $50.00 non-resident fee can be paid online once your account is set up.
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